• Coaching

Personalised Training Tailored to Your Needs

Sometimes you need more than a structured course. Whether you’re facing specific challenges, preparing for a major transition, or seeking comprehensive transformation, personalised coaching provides the flexibility, depth and ongoing support to achieve your goals.
All coaching programs are fully customised – drawing from any combination of the four pillars, adapted to your timeline and designed around your individual or organisational needs.

Personal Coaching

One-on-One Customised Programs

For individuals seeking comprehensive transformation or support with specific challenges.

Personal coaching provides the highest level of individual attention and customisation.

Whether you’re navigating a major life transition, preparing for a significant event, or seeking confidence development across all areas, we create a program designed entirely around you.

What Makes Personal Coaching Different

Unlike structured courses, personal coaching offers complete flexibility in curriculum, pacing and focus.

Sessions can be scheduled to suit your timeline, content can be adjusted as you progress, and you receive ongoing support between sessions. This is truly bespoke training for your unique situation.

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Personal Coaching Is Ideal For:

  • Comprehensive transformation across all four pillars
  • Specific challenges requiring focused attention (social anxiety, cultural transition, major life changes)
  • High-profile individuals seeking discrete, confidential support
  • Anyone needing ongoing guidance over an extended period
  • Those preparing for significant life events or milestones
  • Individuals who learn best with personalised, one-on-one attention

Available: Online or in-person

What’s Included:

  • Complimentary consultation to understand your needs and goals
  • Fully customised curriculum drawing from all four pillars
  • Flexible session number, length and scheduling
  • Ongoing support and guidance between sessions
  • Digital reference materials tailored to your program
  • Complete confidentiality and discrete service

Investment: Investment upon consultation OR Pricing available upon request

Professional Programs

Career-Focused Training for Executives and Professionals

Customised business etiquette and professional development programs.

Professional Programs combine etiquette training with career-focused skills to enhance your executive presence, business relationships and professional impact. Drawing from decades of experience and formal training, these programs are tailored to your industry, role and specific career goals.

What Professional Programs Cover:

Customised programs can include any combination of:

  • Executive presence and poise
  • Professional presentation and image
  • Social etiquette for business contexts
  • Business dining and client entertainment
  • Introducing clients, colleagues and VIPs
  • Networking strategies and confidence
  • Hosting clients in restaurants
  • Email etiquette and professional communication
  • Managing meetings with polish
  • Video conferencing excellence
  • Business travel etiquette
  • Airport arrivals and international protocols
  • Business gift-giving
  • Welcoming office visitors and guests
  • High vs. low context cultures
  • International business protocols
  • Cultural awareness in global business
  • Adapting communication across cultures
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Professional Programs Are Ideal For:

  • Executives seeking enhanced presence and polish
  • Professionals preparing for career advancement or leadership roles
  • Individuals navigating international business contexts
  • Career changers wanting to position themselves professionally
  • Anyone seeking business etiquette expertise tailored to their industry

Available: Online or in-person

Program Format:

Professional Programs are completely customised based on your needs. Some clients need focused support in one area (business dining, networking), while others seek comprehensive development across multiple skills. Programs can be delivered as:

  • Intensive workshops (half-day or full-day)
  • Regular sessions over several weeks or months
  • Pre-event preparation and support
  • Ongoing executive coaching

Investment: Investment upon consultation OR Pricing available upon request

Corporate Training

Team Development and Organisational Excellence

Invest in your team’s professional development with training tailored to your organisation.

Corporate Training brings contemporary etiquette expertise to your team, enhancing client interactions, workplace culture and professional standards. Ideal for organisations committed to excellence in service, communication and professional presence.

What Corporate Training Offers:

Customised programs for your industry, team size and organisational goals. Training can focus on specific skills or provide comprehensive etiquette development across multiple areas.

Training Focus Areas

  • Professional presence with clients
  • Business dining and client entertainment
  • Hosting and hospitality standards
  • Communication and interpersonal skills
  • Service excellence and attention to detail
  • Professional communication (email, meetings, video)
  • Office etiquette and workplace culture
  • Cross-cultural awareness and sensitivity
  • Team collaboration and respect
  • Representing your organisation with polish
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Industry Specific Training

Hospitality & Service

  • Guest interaction and service standards
  • Dining service excellence
  • Managing high-profile guests
  • Attention to detail and anticipation

Financial & Professional Services

  • Client relationship management
  • Professional presence and credibility
  • Business dining and entertainment
  • High-net-worth client interactions

Technology & Corporate

  • Modern workplace etiquette
  • Video conferencing and digital communication
  • Cross-cultural team collaboration
  • Professional presentation standards

Corporate Training Is Ideal For:

  • Hospitality organisations (hotels, restaurants, luxury service)
  • Financial services and professional firms
  • Technology companies with diverse, global teams
  • Any organisation prioritising client experience and professional standards
  • Teams seeking enhanced workplace culture and professionalism

Available: In-person (preferred for group dynamics) or online

Group Size: Small group presentations work best (6-12 participants), with options for larger teams upon discussion

Training Format:

Corporate programs are designed around your team’s size, schedule and learning objectives:

  • Small group presentations (ideal for teams of 6-12)
  • Workshop format with interactive elements
  • Half-day or full-day intensive sessions
  • Multi-session programs for deeper development
  • On-site at your location or off-site venue
  • Industry-specific customisation

Investment: Investment upon consultation OR Pricing available upon request Customised quote based on program scope, duration, group size and location

Stay Informed

Modern Etiquette & Professional Presence

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Your Trainer

All coaching and training programs are led by Claudia Hackman, trained at leading international institutions including The English Manner (London) and Beaumont Etiquette (New York), with decades of professional experience working with individuals and organisations across diverse industries and cultural contexts.

Learn More about Claudia